What we must do to reform the police service, win public trust

In the digital age, we cannot afford to continue romanticising the old way of policing. We have to make investment in relevant technology that promote and enhance policing. From automated case management systems to drones for surveillance and the use of body cameras, we have modernised and will continue to embrace technology in our operations to enhance effectiveness and transparency of our work. 

We are also addressing internal challenges within the service, including fighting corruption and abuse of power within our ranks. Through internal mechanisms like the Directorate of Internal Affairs, we have taken decisive steps to investigate and address cases of misconduct. By holding our officers accountable, we want to deliver justice for all. 

Reform is not just about changing the way we work. It is also about changing the mindset within the organisation. As an institution, we have instilled a culture of leadership, integrity, and service excellence. Officers are regularly trained in leadership skills, conflict resolution, and communication, ensuring they not only respond to crime but also prevent it with a proactive approach. 

No reform process is without its challenges. Resistance to change is natural in any organisation, and we have certainly encountered it. However, when officers understand the “why” behind the reform efforts, they are more willing to embrace change. The key has been continuous engagement, listening to concerns, and responding with concrete solutions. 

Another significant challenge has been addressing the public’s perception of the police. Trust takes time to build and we understand that regaining the confidence of the public is an ongoing journey. Through outreach, transparency, and improved service delivery, we are slowly but surely earning back that trust of the public.

Reforming the police service is a complex but essential task. Every step forward brings us closer to a police service that is more capable, more responsive, and more trusted by the citizens it serves. As I reflect on how far we have come, I am reminded of the courage and dedication of our officers, who continue to put themselves on the frontlines of service every day. 

As we continue to build a police service that stands as a pillar of trust and safety, we remain committed to the ideals of professionalism, accountability, and integrity. Together, we will ensure the National Police Service becomes an institution worthy of the people it serves and protect.